It is essential to update your cellphone number with SASSA if you have recently acquired a new number or believe that someone may have changed it without your consent. SASSA relies on the phone number they have on file to communicate important regarding your SRD R370 grant including payment updates and other critical notifications.
Ensuring that your contact details are accurate will help you stay informed about your grant status.
Fortunately, the process of updating your cellphone number is quite straightforward. By following the correct steps through the SASSA SRD website, you can easily make sure that your information is current and continue receiving all necessary communications about your grant.
Why Does SASSA SRD R370 Need Your Phone Number?
Your SASSA SRD grant application is linked to your cellphone number, which is important for several reasons:
- Payment Notifications: SASSA uses your phone number to inform you about when your grant payment is expected.
- Security Verification: They send one-time pins (OTPs) to confirm your identity during important transactions.
- Updates: You’ll receive notifications about any significant changes to the application process or grant details.
- Account Access: If you need to access your account or reset your password, SASSA can contact you through your phone number.
It is essential to keep your phone number with SASSA. If they can’t reach you, you may miss crucial information about your grant. For more details, you can check the information on the official website of SASSA.
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You need to update your phone number with SASSA in two main situations:
- Permission Modification: If you have a new cellphone number, you need to provide SASSA with your updated contact information.
- Unauthorized Change: If someone has changed your account’s phone number without your permission, you must report this to SASSA.
Here’s a step-by-step guide for updating your phone number in both scenarios:
How Can You Get An Authorized Update By Changing Your SASSA SRD R370 Phone Number?
- Visit the Official Website of SASSA: Go to the SASSA SRD R370 (https://srd.sassa.gov.za/sc19/contact) page to find the needed information.
- Click on “Update Contact Information”: Select the option of “Update Contact Information” or “Change Contact Details”.
- Verify Your Identity: Enter your 13-digit South African ID number to confirm your ID. Make sure it’s correct.
- Input Your New Phone Number: After entering your current number, provide your new number and click “Submit” or ” Update” to complete the request.
- Wait For Confirmation Form SASSA: If everything is successful, you should receive a confirmation message on your new phone number. This may come as an SMS or email.
Your contact information has been successfully updated, and SASSA will now contact you regarding SRD award payments and other important updates via your new mobile number.
How Do I Report An Unauthorized Change To My Phone Number?
If you see a phone number on your SASSA account you don’t recognize, it could mean your contact details were changed without your permission. Follow these easy steps to report it:
- Visit the SASSA Security Concerns Page: Go to the official SASSA website at srd.sassa.gov.za/sc19/auth to report any unauthorized changes.
- Enter Your ID Number: Provide your 13-digit ID number and indicate that your phone number was changed without your consent.
- Contact SASSA Directly: Call the SASSA hotline at 0800 601 011 after submitting the online report. Explain the situation so they can investigate and secure your account.
It’s important to report this immediately to prevent further unauthorized actions and ensure your grant remains safe.
A Few More Information:
- Avoid sharing personal details, like your ID number, until you’ve confirmed the contact is genuine.
- Be cautious of calls or emails claiming to be from SASSA asking for personal information—these should be ignored.
- To update your details, always use the official website: srd.sassa.gov.za.
- If you can’t get through on the hotline, visit the nearest SASSA office in person for assistance.
FAQ:
Q1: How long does it take for the change to be processed?
Ans: After submitting your request, the update should be processed within 2 to 5 business days.
Q2: Can I change my phone number more than once a day?
Ans: No, you can only submit one change request within 24 hours.